Empowering customer service areas
Waiting in a queue, standing for your turn is no one’s favorite activity. If you have poor service quality, and frustrated customers, you can change the situation by implementing quality service experience through planned service design. Wavetec provides a state of the art Queue Management System (QMS), an Enterprise Solution, with a current design and an Enterprise level information system to map customer's journey and enhance customer experiences.
Wavetec’s intelligently designed interactive kiosks are innovative, self-service computing terminals that provide customers access to on-demand information and transactions. Our kiosks come with a touch screen for data entry, an on-screen keyboard, and dual printers to print tickets.
Our interactive kiosks come with two auto-cut printers, if one printer runs out of paper , the device automatically switches to the other printer to enable seamless ticket printing throughout the day. The dual printing technology makes our kiosks best suited for areas with high customer traffic, so that your queues are well managed, and your customers get the best service.
We have an assortment of various queue displays to suit the needs of our clients. Whether you want to have a queue display in your waiting lobby to inform your customers of their turn, or want counter display units at your counters, we can do it all for you. Our queuing displays will ensure that your customers don’t miss their turn and make your service areas more organized and systematic.
Business Intelligence Reports
Wavetec’s live reporting system and live manager dashboards are integrated with the different facets of queue management system thus they form a complete business intelligence module.
Our reporting system is a complete enterprise solution that is capable of extracting comprehensive insights in terms of customer flows, staff performance, service area efficiency etc. Managers can view region and branch reporting from a centralized location making sure that all service levels are met.
Cultivating refined customer experiences
Customer needs and expectations are constantly evolving, and thus customer feedback is vital for customer centric businesses. Wavetec’s Opinion Plus is the key to extract data about customers’ experiences and find out what they expect from you. Opinion Plus is an advanced customer feedback system that serves to bridge the gap between you and your customer’s perceived value of your service. Moreover, it also leverages you to use the feedback to master the customer service experience.